Welcome to DB HSE International’s Terms and Conditions page. Here, you will find essential policies and guidelines governing your use of our website. By accessing and utilizing our platform, you agree to comply with the terms outlined below. Please take a moment to familiarize yourself with our policies, as they encompass various aspects, ensuring a transparent and secure user experience. If you have any questions or concerns, feel free to reach out to us. Thank you for choosing DB HSE International

Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the procedures and guidelines related to the issuance and delivery of Course Completion Certificates by DB HSE INTERNATIONAL.

Study Materials Policy:
This Study Materials Policy outlines the provision of learning materials (Soft Copy only) to learners by DB HSE INTERNATIONAL.

Soft Copy Materials:
• Learners will have access to electronic (Soft Copy) study materials, which may include documents, presentations, and other digital content relevant to the chosen course or qualification.
• Soft Copy materials are accessible online through the learner’s account on our platform or they will be sent via email.

Hard Copy Materials (Case-by-Case Basis):

• Provision of Hard Copy study materials is considered on a case-by-case basis.
• Learners interested in receiving Hard Copy materials must initiate a discussion with DB HSE INTERNATIONAL.
• Approval for Hard Copy materials is subject to have a price to pay with mutual agreement and the learner’s acceptance on the payment.

Process for Hard Copy Materials:
Learners expressing interest in Hard Copy study materials should contact our support team to initiate the discussion.
DB HSE INTERNATIONAL will review the request and discuss the feasibility with the learner.
If approved, learners may be required to cover additional charges for printing, packaging, and shipping.
Hard Copy study materials will only be dispatched after approval from DB HSE INTERNATIONAL.

Certificate Issuance:
The Course Completion Certificate will be provided to the Learner upon successful completion of the course or qualification exam. DB HSE INTERNATIONAL will deliver both Soft Copy and Hard Copy Certificates in adherence to the certificate provision norms specified by the respective awarding bodies.

Delivery Timeframes:
The Hard Copy Certificate will be dispatched within the timeframes set by the awarding body for the chosen course.
Please note that the delivery time may vary based on the specific course requirements, but we will make every effort to ensure timely delivery within the guidelines provided by the awarding body.

Shipping Address:
The Learner is required to provide an accurate shipping address during the registration process.
Any errors or change requests for the shipping address must be submitted before the certificate is shipped.

Address Change After Shipment:
• Once the Hard Copy Certificate is shipped, any request for address changes will be considered on a case-by-case basis.
• If an address change is approved after shipment, the Learner may be required to pay an additional fee for the certificate and courier to be sent to the correct address.

Shipping Charges:
• We offer complimentary courier services within India for the dispatch of hard copy certificates. These services exclusively utilize Indian Speed Post for secure and efficient delivery. It is important to note that any specific requests for certificates to be dispatched through alternative courier service providers will incur additional charges. In such cases, learners will be responsible for covering the associated costs.
• For learners outside India, courier services are chargeable. The applicable shipping charges will be communicated to the Learner during the registration or payment process.

Responsibility for Delivery:
DB HSE INTERNATIONAL will make every effort to ensure that the Certificates are dispatched promptly and reach the Learner in good condition.
However, DB HSE INTERNATIONAL is not liable for any delays, damages, or issues arising during the delivery process that are beyond our control.

Contact Information:
For any inquiries or concerns related to shipping and delivery, please contact our support team at Admin@dbhseinternational.com

This Shipping & Delivery Policy is subject to change, and learners are encouraged to review it periodically for updates.

Privacy Policy

This privacy policy outlines how DB HSE INTERNATIONAL uses and protects the information you provide when using our website.

DB HSE INTERNATIONAL is dedicated to ensuring the protection of your privacy. When asked to provide certain information by which you can be identified while using this website, rest assured that it will be used only in accordance with this privacy statement.

DB HSE INTERNATIONAL may update this policy periodically by revising this page. It is recommended to check this page occasionally to ensure satisfaction with any changes.

Information We Collect:
We may collect the following information:

• Name and job title
• Date of Birth
• National ID Card (NID)
• Last Qualification Certificate
• Contact information including email address and home address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to training surveys and/or course offers

How We Use the Collected Information:
We collect the information mentioned earlier to understand your needs and provide you with better service. Specifically, we use these details for the following purposes:

Registration for Courses and/or Qualifications:
We use the gathered information to facilitate your registration for the courses and/or qualifications you have chosen on our platform.

Communication with Awarding Bodies:
The information you provide may be shared with the respective awarding bodies, as required. This facilitates further communication and updates related to your chosen courses and/or qualifications.

Internal Record-Keeping:
Your information is utilized for internal record-keeping purposes to ensure efficient management of our training programs.

Improvement of Services:
We analyze the collected data to enhance the quality of our training, services, and course materials, ensuring they align with your preferences and requirements.

Promotional Activities:
Periodically, we may use your information to send promotional emails about new courses, special offers, or other information we believe you may find interesting. This communication will be directed to the email address you have provided.

Market Research:
From time to time, we may contact you for market research purposes via email, phone, or email. This helps us understand your preferences better and improve our services accordingly.

Website Customization:
The information collected is utilized to customize the website according to your interests, providing a more personalized user experience.

We are committed to ensuring that your information is secure. Suitable measures have been implemented to prevent unauthorized access or disclosure.

Use of Cookies:
A cookie is a small file that asks permission to be placed on your computer’s hard drive. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website. Cookies do not provide access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ADMIN@DBHSEINTERNATIONAL.COM.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties only if you express your interest.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us at the above address. We will promptly correct any information found to be incorrect

Refund Policy

This Refund Policy is applicable to all learners (“Learner”) enrolling in courses offered by DB HSE INTERNATIONAL.

Non-Refundable Course Fees:
The Learner acknowledges that all course fees paid to DB HSE INTERNATIONAL are non-refundable. Once payment is made for a selected course, it is understood that the Learner has committed to the enrolment, and no refunds will be provided under any circumstances.

Payment Terms:
Learners are required to adhere to the payment terms specified by DB HSE INTERNATIONAL for the selected course(s). Failure to meet the payment terms may result in the Learner’s inability to access course materials or participate in the program.

Exceptional Circumstances:
In the event of a payment made in error, where the Learner mistakenly pays an amount exceeding or falling short of the proposed course fee, DB HSE INTERNATIONAL, at its sole discretion, may consider refund requests on a case-by-case basis. Any such request must be submitted in writing to Admin@dbhseinternational.com within 7-15 days of the payment date, providing detailed information regarding the circumstances that warrant the refund.
DB HSE INTERNATIONAL reserves the right to assess and evaluate each case independently. Refund approvals in such exceptional circumstances are not guaranteed and will be subject to the sole discretion of DB HSE INTERNATIONAL.

Submission of Refund Request:
Any such request must be submitted in writing to Admin@dbhseinternational.com within 7-15 days of the payment date, providing detailed information regarding the circumstances that warrant the refund. The request should include comprehensive details explaining the circumstances leading to the erroneous payment.

Processing Time:
If a refund is approved, DB HSE INTERNATIONAL will make all reasonable efforts to process the refund within 3-5 Business days of the approval date.

Contact Information:
For any queries or concerns related to refund requests, please contact our support team at Admin@dbhseinternational.com
This Refund Policy is subject to change, and learners are encouraged to review it periodically for updates

Terms and Conditions of Use for DB HSE INTERNATIONAL

Welcome to the DB HSE INTERNATIONAL website. The terms “DB HSE INTERNATIONAL,” “we,” “us,” or “our” refer to the owner of the website, with registered/operational office at 28/B, PRASADMOYEE DEVI LANE, Konnagar Hooghly, WEST BENGAL 712235. The terms “you” or ““your” refer to the user or viewer of our website.
By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use, along with our privacy policy, and any other relevant terms, conditions, policies, and notices. If you do not agree with any part of these terms, please do not use our website.

General Information:
• The content of the pages on this website is for general information and use only. It is subject to change without notice.
• We strive to provide accurate and up-to-date information, but we do not warrant or guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website.

Use of the Website:
Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Intellectual Property:
This website contains material owned by or licensed to us, including but not limited to design, layout, look, appearance, and graphics. Reproduction is prohibited unless in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this website, which are not the property of or licensed to us, are acknowledged on the website.

Unauthorized Use:
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Links to Other Websites:
This website may include links to other websites for your convenience and to provide further information. These links do not signify our endorsement of the linked websites, and we have no responsibility for the content of the linked websites.

Creating Links:
You may not create a link to this website from another website or document without DB HSE INTERNATIONAL’s prior written consent.

Governing Law:
Your use of this website and any dispute arising out of such use is subject to the laws of India or other regulatory authority.

Liability for Transactions:
As a merchant, we shall be under no liability whatsoever for any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Accreditations and Certifications:
DB HSE INTERNATIONAL is an International Health and Safety Training Institute Accredited by USA and UK Awarding Bodies, which are OTHM, IOSH, AOSH, and Exemplar Global.
These terms and conditions are subject to change, and you are encouraged to review them periodically for updates.

Last updated:

For any queries or concerns, please contact us at admin@dbhseinternational.com